How to set up a Zoom Phone voicemail greeting
A clear greeting is the first impression a missed call leaves. Here's how to record or upload one on Zoom Phone, script examples you can steal, and how to make sure callers hear back even faster.
How to change your voicemail greeting on Zoom Phone
- Open the Zoom app and go to Settings → Phone (or the Phonetab's voicemail settings).
- Find Voicemail Greeting and choose to record, have Zoom call you to record, or upload an audio file.
- Record your message or select your file, then preview it to check the audio.
- Save. Your greeting is live for the next caller who reaches voicemail.
Zoom Phone lets you attach different greetings to your business hours and your closed/holiday hours. Set both so a caller at 9 PM doesn't hear your daytime message.
What makes a good voicemail greeting
- Keep it short— 10 to 20 seconds is plenty.
- Say who they reached— your name and/or company.
- Set expectations— that you'll return the call, without over-promising a specific time.
- Offer a faster path— invite them to text, which many people prefer.
Professional voicemail greeting examples
Hi, you've reached [Name] at [Company]. I'm sorry I missed your call — please leave a message and I'll get back to you as soon as I can. You're also welcome to text this number.
Thanks for calling [Company]. You've reached us outside our normal hours (Mon–Fri, 9 to 5). Leave a message or text this number and we'll follow up on the next business day.
Hi, this is [Name]. I can't take your call right now, but leave a quick message or text me here and I'll get right back to you.
“Leave a message and I'll call you back today.” Callers reach voicemail at all hours — a promise of “today” confuses someone calling at 6 AM or on a weekend.
Go one step further: text callers back automatically
A greeting tells the caller what to expect. It can't reply to them. That's where AutoReply for Zoom Phonecomes in — the moment someone leaves a voicemail, it texts them from your number so they get an instant acknowledgement instead of waiting for a callback. It's free, and it works right alongside the greeting you just set. Learn more about voicemail auto-reply.
Frequently asked questions
How do I change my voicemail greeting on Zoom Phone?
In the Zoom app, go to Settings > Phone > Voicemail (or the Phone tab's voicemail settings). You can record a new greeting through the app, have Zoom call you to record, or upload an audio file. Save to set it live.
Can I have a different greeting for business hours and after hours?
Yes. Zoom Phone supports separate greetings tied to your business hours and closed/holiday hours, so callers hear the right message depending on when they call.
What should a professional voicemail greeting say?
Keep it short: greet the caller, state your name or company, say you'll return the call, and give an alternative like texting. Avoid promising 'I'll call you back today' since callers reach voicemail at all hours.
How do I make sure callers hear back faster than a callback?
Pair your greeting with automatic text-back. AutoReply for Zoom Phone texts callers the moment they leave a voicemail, so they get an instant acknowledgement instead of waiting for a return call.
Pair your greeting with instant text-back
Install AutoReply free from the Zoom Marketplace and every voicemail gets an automatic text reply — no more callers wondering if their message was heard.
Free plan available — no credit card required.