Support

We're a small team — email us and you'll hear from someone who actually built it.

Recent updates

Current status of AutoReply for Zoom Phone and anything you should know if you're installing, upgrading, or troubleshooting right now.

  1. April 9, 2026 · Current

    App is live — voicemail auto-replies working, missed-call replies coming soon

    AutoReply for Zoom Phone is published and installable from the Zoom Marketplace. Voicemail auto-replies are fully working — when someone leaves you a voicemail, AutoReply will text them back automatically during your configured business hours.

    We're currently working through the Zoom app approval process to enable two additional features:

    • Missed-call auto-replies are not yet active. We're working with the Zoom app approval process to enable the permissions needed for AutoReply to detect missed calls. Once approved, missed-call auto-replies will begin working automatically — no action needed on your end. Voicemail replies are unaffected and work normally.
    • Pro subscriptions & 7-day free trial are temporarily unavailable. The subscription webhooks that upgrade your account after purchase are pending Zoom approval. We recommend waiting to upgrade to Pro until this notice is removed — if you purchase now, your account may not automatically switch to Pro. If you've already subscribed and aren't on Pro, email us and we'll sort it out manually.

    Thanks for your patience while we finish onboarding with Zoom. Questions or billing concerns? Email support@autoreplyzoom.com and we'll respond quickly.

Email support

For setup help, troubleshooting, or billing questions, reach us at:

support@autoreplyzoom.com

We typically respond within one business day. If reporting a specific issue, please include a screenshot or copy of your Recent Activity log from the app.

Accessing your settings

AutoReply settings live inside the Zoom app — no separate website login needed.

  1. 1 Open the Zoom desktop app
  2. 2 Click the Apps tab in the left sidebar
  3. 3 Select AutoReply for Zoom Phone from your installed apps
  4. 4 From there you can set business hours, reply templates, delay timing, and more

You can also access your settings directly at arzoom.app/settings.

Check Recent Activity first

The app's Recent Activity log is the fastest way to diagnose any issue. It shows every event AutoReply detected — and for each one, whether a reply was sent, cancelled, or skipped, and why.

To view it, open Zoom → Apps → AutoReply for Zoom Phone → Recent Activity.

If you contact us for support, please include a screenshot or copy of the relevant Recent Activity entries. It helps us identify the issue immediately.

SMS not enabled on your Zoom Phone number

AutoReply sends replies via SMS from your Zoom Phone number. For this to work, SMS messaging must be enabled on your number by your Zoom account admin — this is a Zoom Phone setting, not an AutoReply setting, and AutoReply cannot enable it for you.

If you're seeing a "Messaging feature is disabled" error in your Recent Activity log, or an "SMS Not Enabled" warning in AutoReply settings, it means Zoom is blocking outbound SMS on your number. AutoReply detected the issue and stopped retrying the message to avoid repeated failures.

How to fix it

  1. 1 Ask your Zoom account admin to open the Zoom Admin Portal
  2. 2 Navigate to Phone → Phone Numbers (or Phone → Users & Rooms → select your user)
  3. 3 Confirm that SMS/MMS is enabled for your phone number. If not, the admin can enable it there.
  4. 4 Once enabled, AutoReply will begin sending replies automatically — no re-install or app restart needed

If you're the account admin and still can't find the setting, or if SMS is showing as enabled but replies still fail, contact Zoom Support directly — they can verify whether SMS is fully provisioned on your number. You can also email support@autoreplyzoom.com and we'll help you troubleshoot.

Common troubleshooting steps

AutoReply requires an active Zoom Phone license with SMS texting enabled on your number. These are Zoom account features — AutoReply can't enable them for you. If you're unsure whether your account includes Zoom Phone or SMS, contact Zoom support directly for help purchasing or enabling them.

  • Verify your Zoom Phone license is active Confirm the number is SMS-capable. Not all Zoom Phone numbers support SMS by default — check in the Zoom Admin portal under Phone → Phone Numbers. Contact Zoom support if you need to add or enable these.
  • Check that SMS is enabled on your number In the Zoom Admin portal, go to Phone → Phone Numbers and confirm SMS is enabled for your number.
  • Confirm AutoReply is installed and authorized In Zoom Marketplace, check that AutoReply for Zoom Phone is installed and OAuth authorization is active. If authorization was revoked, re-install the app.
  • Check your business hours setting Both Free and Pro can configure business hours. On the Free plan, auto-replies only send during those hours — nothing sends outside them. On Pro, you have the option to enable a separate after-hours template, allowing replies to send outside your set hours as well.
  • Check the global pause toggle Open Zoom → Apps → AutoReply for Zoom Phone and confirm the global pause is off. When paused, no replies will send regardless of other settings.
  • Auto-reply didn't send — smart cancellation triggered AutoReply cancels the pending reply if you called or texted the contact back during the delay window, or if the caller rang back and you answered. The caller sending additional texts does not cancel the auto-reply — only your own response does. All of this is expected behavior.
  • Pro features not working Confirm the Pro features you want are enabled in your AutoReply settings. Also verify your Pro subscription is active — check in Zoom Marketplace under Manage → Subscriptions, or look at the bottom of your AutoReply settings page which shows whether your account is on the Free or Pro tier.

Billing and subscription

AutoReply billing is managed entirely through Zoom Marketplace. We do not process payments directly.

  • To upgrade, downgrade, or cancel, go to Zoom Marketplace → Manage → Subscriptions
  • Pro subscriptions include a 7-day free trial — no charge during the trial period
  • For billing disputes or invoice questions, email support@autoreplyzoom.com

More resources

Most common questions are in the FAQ. If you're still stuck, email us — we respond quickly.