AutoReply for Zoom Phone — Support & Help

Accessing your settings

AutoReply settings live inside the Zoom app — no separate website login needed.

1. 1Open the Zoom desktop or mobile app
2. 2Click the Apps tab in the left sidebar
3. 3Select AutoReply from your installed apps
4. 4From there you can set business hours, reply templates, delay timing, and more

You can also access your settings directly at arzoom.app/settings.

Check Recent Activity first

The app's Recent Activity log is the fastest way to diagnose any issue. It shows every event AutoReply detected — and for each one, whether a reply was sent, cancelled, or skipped, and why.

To view it, open Zoom → Apps → AutoReply → Recent Activity.

If you contact us for support, please include a screenshot or copy of the relevant Recent Activity entries. It helps us identify the issue immediately.

SMS not enabled on your Zoom Phone number

AutoReply sends replies via SMS from your Zoom Phone number. For this to work, SMS messaging must be enabled on your number by your Zoom account admin — this is a Zoom Phone setting, not an AutoReply setting, and AutoReply cannot enable it for you.

If you're seeing a "Messaging feature is disabled" error in your Recent Activity log, or an "SMS Not Enabled" warning in AutoReply settings, it means Zoom is blocking outbound SMS on your number. AutoReply detected the issue and stopped retrying the message to avoid repeated failures.

How to fix it

1. 1Ask your Zoom account admin to open the Zoom Admin Portal
2. 2Navigate to Phone → Phone Numbers (or Phone → Users & Rooms → select your user)
3. 3Confirm that SMS/MMS is enabled for your phone number. If not, the admin can enable it there — see Zoom's help article on setting up SMS for step-by-step instructions.
4. 4Once enabled, AutoReply will begin sending replies automatically — no re-install or app restart needed

If you're the account admin and still can't find the setting, or if SMS is showing as enabled but replies still fail, contact Zoom Support directly — they can verify whether SMS is fully provisioned on your number. You can also email support@autoreplyzoom.com and we'll help you troubleshoot.

Common troubleshooting steps

For AutoReply to function, your Zoom account must have all three of the following in place. These are Zoom account features managed by your Zoom admin — AutoReply can't enable them for you. If you're unsure whether your account is configured, contact Zoom support directly.

• Verify your Zoom Phone license is activeEach user who needs AutoReply must have a Zoom Phone license assigned. See Zoom's help article on managing phone users. Without an active license, AutoReply can't monitor calls or send SMS.
• Confirm a phone number (DID) is assigned to your userAutoReply sends replies from your direct number, so your user must have a DID assigned in Zoom Phone. See Zoom's help article on managing phone numbers. Extensions without an external DID aren't supported.
• Check that SMS is enabled on your numberNot all Zoom Phone numbers have SMS turned on by default. In the Zoom Admin Portal, go to Phone → Phone Numbers and confirm SMS/MMS is enabled for your number. See Zoom's help article on setting up SMS.
• Confirm AutoReply is installed and authorizedIn Zoom Marketplace, check that AutoReply is installed and OAuth authorization is active. If authorization was revoked, re-install the app.
• Check your business hours settingBoth Free and Pro can configure business hours. On the Free plan, auto-replies only send during those hours — nothing sends outside them. On Pro, you have the option to enable a separate after-hours template, allowing replies to send outside your set hours as well.
• Check the global pause toggleOpen Zoom → Apps → AutoReply and confirm the global pause is off. When paused, no replies will send regardless of other settings.
• Auto-reply didn't send — smart cancellation triggeredAutoReply cancels the pending reply if you called or texted the contact back during the delay window, or if the caller rang back and you answered. The caller sending additional texts does not cancel the auto-reply — only your own response does. All of this is expected behavior.
• Pro features not workingConfirm the Pro features you want are enabled in your AutoReply settings. Also verify your Pro subscription is active — check in Zoom Marketplace under Manage → Subscriptions, or look at the bottom of your AutoReply settings page which shows whether your account is on the Free or Pro tier.

Billing and subscription

AutoReply billing is managed entirely through Zoom Marketplace. We do not process payments directly.

• To upgrade, downgrade, or cancel, go to Zoom Marketplace → Manage → Subscriptions
• Pro subscriptions include a 7-day free trial — no charge during the trial period
• For billing disputes or invoice questions, email support@autoreplyzoom.com

Feature requests

Have an idea for AutoReply? We'd love to hear it. Submit and vote on feature ideas on our feedback board.

Submit a Feature Request →