Zoom Phone Pricing Guide · 2026
Zoom Phone pricing: is it worth it for your small business?
A clear breakdown of what Zoom Phone costs, what each plan includes, and how AutoReply extends it with missed call and voicemail auto-reply.
Zoom Phone plans at a glance
Zoom Phone is a paid calling license you add to a Zoom account — no separate paid Zoom Workplace plan required. Here's what each tier costs in 2026 for US & Canada.
Pay-as-you-go outbound calling. Good for teams that mostly receive calls or use Zoom Phone as a secondary line.
Unlimited domestic calling. The go-to plan for small businesses and solopreneurs who rely on their phone daily.
Zoom's premium add-on that unlocks SMS auto-reply for individual lines, plus Team SMS, advanced analytics, and AI conversation summaries — valuable for teams that need the full engagement suite.
Zoom Phone can be purchased as a standalone plan or bundled with Zoom Workplace. Prices are published Zoom list prices as of 2026.
Zoom Phone Metered vs. Unlimited: when to upgrade or downgrade to save money
The $5/month difference between Metered ($10) and Unlimited ($15) comes down to one thing: how many outbound calls you make. Inbound calls, SMS, voicemail, and all core features are the same on both plans. Here's how to decide.
If your team averages under ~130 minutes of outbound calls per user per month, the Metered plan saves money. That's roughly 3–4 short calls a day.
For most small businesses that primarily receive calls or make fewer than a couple hours of outbound calls per month, Metered is the smarter choice.
You primarily receive inbound calls and make fewer than ~2 hours of outbound calls per month. Saves $60/user/year.
You make roughly 2–3 hours of outbound calls per month. The cost difference is negligible either way.
You regularly make 3+ hours of outbound calls per month, or want predictable billing with no per-minute surprises.
Tip: Check your Zoom Phone call history to see your actual outbound minutes over the last few months. If you're consistently under 130 minutes, switching to Metered could save your team $60 per user per year — that's $600/year for a 10-person team.
* Per-minute rates are approximate and vary by destination and calling plan. Rates, features, and plan availability may change. Visit zoom.us/en/zoom-phone/pricing for the most current pricing and plan details.
What Zoom Phone does well — and where AutoReply helps
What works well
- Affordable starting price ($10–$15/user/mo)
- Native integration with Zoom Meetings — one app for calls and video
- Real business phone number with SMS capability
- Mobile and desktop apps for flexible working
- Voicemail transcription included
- Easy to set up — no hardware required
Where AutoReply adds value
- Missed call auto-reply — Zoom doesn't include this natively, AutoReply adds it free
- Voicemail auto-reply — acknowledge voicemails automatically (free with AutoReply)
- SMS auto-reply without the engagement pack — AutoReply Pro covers this for $8.99/mo
- Smart delay & cancellation — auto-replies only send when genuinely needed
- Self-service setup — each user installs independently, no admin configuration
- Internal coworker filtering — skip auto-replies to colleagues
Add auto-reply for missed calls and voicemails
Zoom Phone is a great business phone system. Its Customer Engagement Pack adds SMS auto-reply along with Team SMS, analytics, and AI summaries — a solid choice for teams that need the full suite. AutoReply takes a different approach: focused specifically on auto-replying to missed calls, voicemails, and unanswered texts.
- Zoom's Customer Engagement Pack is designed for teams that want Team SMS, analytics, AI summaries, and SMS auto-reply in one bundle.
- AutoReply adds missed call and voicemail auto-reply — scenarios Zoom's built-in feature doesn't cover.
- Intelligent delay waits before sending, so if you respond first the auto-reply cancels itself — no unnecessary messages.
- Internal coworker filtering ensures colleagues don't receive auto-replies meant for external callers.
Thanks for calling! I'm sorry I missed you — I'll get back to you shortly.
No worries, talk soon!
AutoReply extends Zoom Phone with the auto-reply features you need
If you primarily need auto-reply for missed calls and voicemails, AutoReply for Zoom Phone starts at $0. Add SMS auto-reply and custom templates with Pro for $8.99/mo.
Missed call auto-reply — free
When you can't answer, an SMS goes out from your Zoom Phone number automatically — a feature AutoReply adds to your existing Zoom Phone setup.
Voicemail auto-reply — free
Voicemail callers get an instant SMS acknowledgment. No more silence after leaving a message.
Smart delay — not instant-fire
Waits 3 minutes (up to 2 hours on Pro) before sending. If you respond first, the auto-reply cancels itself.
SMS auto-reply — Pro only, $8.99/mo
Also reply to unanswered texts — with keyword filters to skip casual messages like “ok” and “thanks.”
Missed call + voicemail auto-reply
Unlimited replies, smart cancellation, business hours, 12-hour dedup, internal caller skip. No credit card required.
For a detailed feature-by-feature comparison of Zoom's built-in SMS auto-reply vs. AutoReply, see our full comparison page.
Zoom Phone pricing FAQ
Quick answers to the most common questions about what Zoom Phone costs.
How much does Zoom Phone cost?
Zoom Phone is a paid calling plan you add to a Zoom account, and it does not require a separate paid Zoom Workplace subscription. For the US and Canada it runs about $10/user/month for the Metered plan and $15/user/month for the Unlimited plan. Zoom's Customer Engagement Pack is an additional $25/user/month for teams that want SMS auto-reply, Team SMS, analytics, and AI summaries.
Is Zoom Phone free?
No. Zoom Phone requires a paid calling license starting around $10/user/month. You can buy it as a standalone plan on a Zoom account without a paid Zoom Workplace subscription, or bundled with Workplace at a discount. However, you can add missed-call and voicemail auto-reply to your existing Zoom Phone line for free with AutoReply for Zoom Phone.
What's the difference between Zoom Phone Metered and Unlimited?
The Metered plan (about $10/user/month) is pay-as-you-go for outbound calls at roughly $0.038 per minute in the US, while the Unlimited plan (about $15/user/month) includes unlimited domestic outbound calling. Inbound calls, SMS, and voicemail are the same on both. The breakeven is about 130 outbound minutes per user per month — below that, Metered is cheaper.
Does Zoom Phone charge per minute?
On the Metered plan, outbound calls are billed per minute (about $0.038 per minute for US calls). On the Unlimited plan there are no per-minute charges for domestic calls. Inbound calls are included on both plans, and international calls are charged separately by destination.
How much is Zoom Phone for a small business?
Most small businesses choose the Unlimited plan at about $15/user/month for predictable billing. Zoom Phone can be purchased on its own or bundled with Zoom Workplace. Businesses that mostly receive calls can save with the Metered plan at about $10/user/month.
Does Zoom Phone include SMS or missed-call auto-reply?
Zoom Phone includes SMS/MMS on paid plans, but automatic SMS auto-reply is part of the $25/user/month Customer Engagement Pack. Zoom Phone does not include missed-call or voicemail auto-reply natively. AutoReply for Zoom Phone adds missed-call and voicemail auto-reply for free, and SMS auto-reply for $8.99/month.
What is the Zoom Phone Customer Engagement Pack?
It's a $25/user/month premium add-on that bundles SMS auto-reply, Team SMS, advanced analytics, and AI conversation summaries. It's a good fit for teams that need the full engagement suite; if you only need auto-reply for missed calls, voicemails, and texts, AutoReply is a more focused and affordable option.
Add auto-reply to your Zoom Phone — free
AutoReply for Zoom Phone covers missed calls and voicemails at $0. Install from the Zoom Marketplace in seconds.