Zoom Phone Pricing Guide · 2026
Is Zoom Phone worth it for your small business?
A clear breakdown of what Zoom Phone costs, what each plan includes, and how AutoReply extends it with missed call and voicemail auto-reply.
Zoom Phone plans at a glance
Zoom Phone requires a paid add-on to your Zoom Workplace plan. Here's what each tier costs in 2026 for US & Canada.
Pay-as-you-go outbound calling. Good for teams that mostly receive calls or use Zoom Phone as a secondary line.
Unlimited domestic calling. The go-to plan for small businesses and solopreneurs who rely on their phone daily.
Zoom's premium add-on that unlocks SMS auto-reply for individual lines, plus Team SMS, advanced analytics, and AI conversation summaries — valuable for teams that need the full engagement suite.
All plans require a Zoom Workplace base subscription. Prices are published Zoom list prices as of 2026.
Zoom Phone Metered vs. Unlimited: when to upgrade or downgrade to save money
The $5/month difference between Metered ($10) and Unlimited ($15) comes down to one thing: how many outbound calls you make. Inbound calls, SMS, voicemail, and all core features are the same on both plans. Here's how to decide.
If your team averages under ~130 minutes of outbound calls per user per month, the Metered plan saves money. That's roughly 3–4 short calls a day.
For most small businesses that primarily receive calls or make fewer than a couple hours of outbound calls per month, Metered is the smarter choice.
You primarily receive inbound calls and make fewer than ~2 hours of outbound calls per month. Saves $60/user/year.
You make roughly 2–3 hours of outbound calls per month. The cost difference is negligible either way.
You regularly make 3+ hours of outbound calls per month, or want predictable billing with no per-minute surprises.
Tip:Check your Zoom Phone call history to see your actual outbound minutes over the last few months. If you're consistently under 130 minutes, switching to Metered could save your team $60 per user per year — that's $600/year for a 10-person team.
* Per-minute rates are approximate and vary by destination and calling plan. Rates, features, and plan availability may change. Visit zoom.us/en/zoom-phone/pricing for the most current pricing and plan details.
What Zoom Phone does well — and where AutoReply helps
What works well
- Affordable starting price ($10–$15/user/mo)
- Native integration with Zoom Meetings — one app for calls and video
- Real business phone number with SMS capability
- Mobile and desktop apps for flexible working
- Voicemail transcription included
- Easy to set up — no hardware required
Where AutoReply adds value
- Missed call auto-reply — Zoom doesn't include this natively, AutoReply adds it free
- Voicemail auto-reply — acknowledge voicemails automatically (free with AutoReply)
- SMS auto-reply without the engagement pack — AutoReply Pro covers this for $8.99/mo
- Smart delay & cancellation — auto-replies only send when genuinely needed
- Self-service setup — each user installs independently, no admin configuration
- Internal coworker filtering — skip auto-replies to colleagues
Add auto-reply for missed calls and voicemails
Zoom Phone is a great business phone system. Its Customer Engagement Pack adds SMS auto-reply along with Team SMS, analytics, and AI summaries — a solid choice for teams that need the full suite. AutoReply takes a different approach: focused specifically on auto-replying to missed calls, voicemails, and unanswered texts.
- Zoom's Customer Engagement Pack is designed for teams that want Team SMS, analytics, AI summaries, and SMS auto-reply in one bundle.
- AutoReply adds missed call and voicemail auto-reply — scenarios Zoom's built-in feature doesn't cover.
- Intelligent delay waits before sending, so if you respond first the auto-reply cancels itself — no unnecessary messages.
- Internal coworker filtering ensures colleagues don't receive auto-replies meant for external callers.
Thanks for calling! I'm sorry I missed you — I'll get back to you shortly.
No worries, talk soon!
AutoReply extends Zoom Phone with the auto-reply features you need
If you primarily need auto-reply for missed calls and voicemails, AutoReply for Zoom Phone starts at $0. Add SMS auto-reply and custom templates with Pro for $8.99/mo.
Missed call auto-reply — free
When you can't answer, an SMS goes out from your Zoom Phone number automatically — a feature AutoReply adds to your existing Zoom Phone setup.
Voicemail auto-reply — free
Voicemail callers get an instant SMS acknowledgment. No more silence after leaving a message.
Smart delay — not instant-fire
Waits 3 minutes (up to 2 hours on Pro) before sending. If you respond first, the auto-reply cancels itself.
SMS auto-reply — Pro only, $8.99/mo
Also reply to unanswered texts — with keyword filters to skip casual messages like “ok” and “thanks.”
Missed call + voicemail auto-reply
Unlimited replies, smart cancellation, business hours, 12-hour dedup, internal caller skip. No credit card required.
For a detailed feature-by-feature comparison of Zoom's built-in SMS auto-reply vs. AutoReply, see our full comparison page.
Add auto-reply to your Zoom Phone — free
AutoReply for Zoom Phone covers missed calls and voicemails at $0. Install from the Zoom Marketplace in seconds.