You were in court. The client hired whoever called back first.
When you're in a hearing, a deposition, or with a client, AutoReply texts callers back from your own Zoom Phone number — so a prospect never moves on to the next firm on their list before you can respond.
- Free plan — unlimited replies, no credit card
- For your direct Zoom Phone line — not call queues
- Smart delay — cancels if you respond first
A 60-second look at how AutoReply works.
Why law firms need auto-reply
Legal intake is a race. A person who just had a car accident, an arrest, or a family emergency doesn't leave one voicemail and wait — they call down a list of firms until someone picks up. Studies of legal intake consistently show the firm that responds first wins a disproportionate share of clients. But attorneys are in court, in depositions, or with clients for most of the day — exactly when those calls come in.
AutoReply closes that gap. The moment you miss a call, it sends a professional text from your own Zoom Phone number acknowledging the caller and inviting them to reply — so a prospective client feels answered instead of moving on to the next firm.
The first firm to respond usually wins the client. An instant text keeps the caller engaged with you instead of dialing the next firm on their list.
Emergencies don't wait for business hours. With Pro, callers after hours get a professional response with your hours and next steps — no answering service required.
Auto-replies are a simple acknowledgment — no case details, no advice. You write the exact template, so it stays professional and appropriate for your practice.
If you call the client back before the delay expires, the auto-reply cancels itself — no awkward “sorry I missed you” text after you already spoke.
Who it's for
AutoReply works on your individual direct-dial Zoom Phone line — not shared call queues, hunt groups, or automated receptionists. It's built for attorneys who take direct calls from prospective and current clients:
Zoom's built-in SMS auto-reply vs. AutoReply
Zoom Phone does have a native SMS auto-reply feature as part of the Customer Engagement Pack (~$25/mo add-on), which also includes Team SMS, analytics, and AI conversation summaries. It's a valuable suite for teams that need those capabilities, and it replies instantly to incoming text messages.
AutoReply takes a different approach — it adds auto-reply for missed calls and voicemails (free), uses an intelligent delay to avoid sending replies when you've already responded, and offers separate templates per scenario. For a detailed side-by-side comparison, see our Zoom SMS auto-reply comparison.
Key difference
Zoom's built-in auto-reply is designed for call queues and auto receptionists at the organizational level. AutoReply is designed for your individual direct-dial line— the number prospective clients actually call. They solve different problems, and many firms use both.
Template examples for law firms
In court / deposition
“Thank you for calling. I'm currently in court and will return your call as soon as I'm available. If you're a new client, feel free to reply here with a brief description of your matter and the best time to reach you.”
After hours
“Thanks for reaching out to the Law Office of J. Reed. Our office hours are Monday–Friday, 9 AM – 5 PM, and I'll follow up on the next business day. If this is an urgent legal matter, please reply with details and a callback number.”
New client intake
“Thank you for contacting our firm. I want to make sure you're taken care of — please reply with your name, the type of matter, and the best number to reach you, and I'll call you back personally as soon as I'm free.”
With a client
“Hi, this is J. Reed. I'm currently meeting with a client and unable to take your call. I'll get back to you shortly — feel free to text me here in the meantime.”
Get started in under a minute
AutoReply installs directly from the Zoom Marketplace. One click, authorize with Zoom, and it's active on your direct Zoom Phone line immediately. No IT tickets, no admin configuration, no call queue setup. Just open Zoom, go to Apps → AutoReply, and customize your message.
Free plan available — no credit card required. Billing handled through Zoom Marketplace.
See how auto-reply helps real estate agents, healthcare providers, and insurance agents, or learn about after-hours auto-reply best practices. Have questions? Check the FAQ or email support@autoreplyzoom.com.