Professional auto-reply SMS templates for Zoom Phone
25+ ready-to-copy templates organized by scenario and tone. Find the right message, paste it into AutoReply, and you're set.
- Organized by scenario
- Multiple tones per category
- Ready to paste into AutoReply
Quick tip
These templates work best when you personalize them. Swap in your name, company, and any details that make the message feel like you. On the Pro plan, you can set different templates for missed calls, voicemails, unanswered texts, and after-hours — so each scenario gets the right message.
Missed call templates
These send when someone calls and you don't pick up. The goal: acknowledge the call, set expectations, and give them a way to reach you.
Professional
Hi, this is [Name] with [Company]. I missed your call — I'll get back to you as soon as I can. Feel free to text me here if it's easier.
Warm & Friendly
Hey! Sorry I missed your call. I'm tied up at the moment but I'll call you back shortly. Feel free to shoot me a text in the meantime!
Direct & Brief
Missed your call — I'll follow up shortly. Text me here if you need anything in the meantime.
With Booking Link
Hi, thanks for calling [Company]. I'm not available right now but I'd love to connect. You can book a time here: [link] — or I'll call you back soon.
Solo Consultant
Hi, this is [Name]. Sorry I missed you — I'm with a client right now. I'll give you a call back as soon as I'm free. Feel free to text me here.
High-Volume Caller
Thanks for calling [Company]! I'm on another call right now. I'll reach out as soon as I'm available. If it's urgent, reply here and I'll prioritize your request.
Voicemail auto-reply templates
These send when someone leaves a voicemail. The caller already made the effort to leave a message — acknowledge it.
Professional
Hi, this is [Name]. I got your voicemail and I'll get back to you as soon as I can. If you'd prefer, feel free to text me here.
Warm
Thanks for leaving a message! I'll listen to it and follow up shortly. If you need anything sooner, feel free to text me here.
Direct
Got your voicemail — I'll follow up shortly. Text me here if it's time-sensitive.
Service Business
Thank you for your message. I'll review it and get back to you within the next few hours. If your request is urgent, please text this number.
After a Meeting
Hi! I just stepped out of a meeting and saw your voicemail. Give me a bit to catch up and I'll call you back. Or text me here — I might be able to respond faster.
Unanswered text templates
These send when someone texts your Zoom Phone number and you haven't responded within the delay window. Available on the Pro plan.
Professional
Hi, this is [Name]. Thanks for your message — I'm not available right now but I'll respond as soon as I can.
Warm
Hey! Got your text. I'm tied up at the moment but I'll get back to you soon. Thanks for reaching out!
Support-Oriented
Thanks for texting [Company]. I'm not available right now, but your message is important and I'll reply as soon as I'm free.
Quick Acknowledgment
Got it — I'll respond as soon as I can. Thanks for your patience!
After-hours templates
These send when someone reaches you outside your configured business hours. The key: state your hours clearly and avoid saying “tomorrow” (it doesn't always make sense). For a deeper dive, see our after-hours guide.
Standard Business
Hi, thanks for reaching out! My normal business hours are Mon–Fri, 8 AM – 5 PM. I'll follow up as soon as I'm back. Feel free to text me here if it's urgent.
Weekend-Friendly
Hi, this is [Name] with [Company]. I'm currently outside my regular hours (Mon–Fri, 9 AM – 6 PM). I'll get back to you on the next business day. Text me here if you need something sooner.
With Emergency Guidance
Thank you for calling [Company]. Our office hours are Mon–Fri, 8 AM – 5 PM. I'll return your call as soon as I'm back. For emergencies, please call [emergency number].
Warm & Personal
Hey! I'm off for the day but I didn't want to leave you hanging. My normal hours are Mon–Fri, 8 AM – 5 PM — I'll call you back first thing. Text me here anytime.
Holiday / Extended Closure
Hi, thanks for calling. Our office is closed for [holiday/reason] and we'll reopen on [date]. I'll follow up with you then. If it's urgent, text me here and I'll respond when I can.
Quick follow-up templates
These work well when you want a slightly different flavor — a nudge, a redirect, or a quick info share.
Redirect to Website
Hi! I'm not available right now but many common questions are answered on our website: [link]. I'll also follow up personally as soon as I can.
Appointment Request
Thanks for calling! If you'd like to schedule a time, you can book directly here: [link]. Otherwise, I'll call you back shortly.
Thank You + Timeline
Hi, this is [Name]. Thanks for reaching out — I'll get back to you within the next couple of hours. In the meantime, feel free to text me here.
Simple & Minimal
Thanks for calling — I'll get back to you shortly.
Team Acknowledgment
Thanks for reaching out to [Company]. One of our team members will follow up with you shortly. If you need immediate help, text us here.
Pro tips for better auto-replies
Keep messages under 160 characters when possible
Shorter messages are easier to read on a notification banner and feel more like a real text. If you go over, it's fine — but brevity wins.
Use [Name] at the start, not [Company]
People connect with people. Leading with your name makes the text feel personal. Mention your company second.
Don't include pricing or sales pitches
An auto-reply is an acknowledgment, not a sales email. Keep it helpful and human — there'll be time for the pitch on the callback.
Test it by calling yourself
Call your Zoom Phone number from your personal phone, let it ring, and see what the auto-reply looks like from the caller's side. Adjust until it feels right.
Ready to use these templates?
Install AutoReply from the Zoom Marketplace, open the app in Zoom, and paste any of these templates into your reply settings. The Free plan covers missed calls and voicemails. Upgrade to Pro ($8.99/month) for custom templates, SMS auto-reply, after-hours messaging, and adjustable delay.
Free plan available — no credit card required. Custom templates are a Pro feature with a 7-day free trial.