How to Use AutoReply

A visual walkthrough of every feature — from first install to advanced Pro settings.

Step 1

How to Install

AutoReply for Zoom Phone is available on the Zoom App Marketplace. Installation takes less than a minute.

1

Visit Zoom Marketplace

Go to marketplace.zoom.us and sign in with your Zoom account

2

Find AutoReply

Search for AutoReply for Zoom Phone and click on the app listing

3

Install & Authorize

Click Install and authorize the app via Zoom's OAuth — no downloads or setup files needed

Requires an active Zoom Phone license with SMS texting enabled on your number. These are Zoom account features — contact your Zoom admin or Zoom support if you're unsure.

Step 2

Getting Started

Once installed, the app activates automatically — no additional setup required. Your missed calls and voicemails will start getting SMS replies right away using smart defaults.

To view or change your settings:

1

Open Zoom Desktop

Launch the Zoom desktop app on your computer

2

Go to Apps

Click the Apps tab in the left sidebar

3

Select AutoReply

Choose AutoReply for Zoom Phone from your installed apps

You can also access your settings directly at arzoom.app/settings.

Settings are not yet available on the Zoom mobile app.

AutoReply first install screen showing the welcome message, How does auto-reply work accordion, and General settings with the Auto-Reply toggle
Settings

General Settings

The General section controls whether auto-replies are active and how long the app waits before sending. The Auto-Reply toggle turns the entire service on or off. The Reply Delay sets how long the app waits before sending — giving you time to respond yourself. If you do, the auto-reply is automatically cancelled.

Free plan uses a fixed 3-minute delay. Pro lets you adjust from 1 to 60 minutes.

General settings showing the Auto-Reply toggle set to Active, Reply Delay set to 3 minutes with Pro badge, and the Calls tab with missed call template editor
Templates

Reply Templates — Missed Calls

Under the Calls tab, customize the SMS sent when you miss a call. There are two templates: one for missed calls without a voicemail, and one for when a voicemail is left. On Free, a default message is used. On Pro, you can write your own for each scenario.

The screenshot above shows the Calls tab with the missed call template. The template supports up to 500 characters.

Calls tab showing the missed call template editor with example text and character count
Scheduling

After-Hours Replies & Business Hours

Both Free and Pro users can set business hours. On the Free plan, auto-replies only send during those hours — nothing sends outside them. On Pro, you can enable a separate after-hours template so callers still receive a reply outside business hours with a different message.

The After-Hours tab shows your reply template and business hours schedule with per-day open/close times and timezone.

After-Hours tab showing the after-hours reply template with Pro toggle, business hours schedule grid for Monday through Friday, and timezone set to America/Chicago
Pro Feature

SMS Auto-Replies

With Pro, AutoReply can also respond to unanswered text messages — not just calls and voicemails. If someone texts you and you don't reply within the delay window, the app sends your template automatically. Short messages like "ok" and "thanks" are filtered out by default.

Smart cancellation applies here too — if you text or call the sender back during the delay, the auto-reply is cancelled automatically.

Pro Feature

Smart Message Filter

Prevent auto-replies from triggering on short or conversational messages that don't need a response. Set a minimum message length (5–20 characters) and add keyword filters for common words like "ok", "thanks", "got it", and more. Only substantive messages will trigger an auto-reply.

SMS tab showing SMS Auto-Replies with template editor and Smart Message Filter with minimum message length and keyword filters
Under the Hood

How Auto-Reply Works

Every auto-reply follows the same four-step process. The smart delay is what makes AutoReply useful instead of annoying — it only sends when you actually need it to.

Built-in safeguards ensure each caller receives at most one auto-reply every 12 hours — regardless of how many calls, voicemails, or texts come in during that time.

How does auto-reply work — four steps: trigger event detected, delay period begins, smart cancellation if you respond, SMS sent if no interaction, plus 12-hour safeguard note
Monitoring

Recent Activity Log

The activity log shows every event AutoReply detected and what happened — whether a reply was sent, cancelled, or skipped, and the reason why. Filter by All, Sent, Skipped, or Last 24h. You can also refresh or download a CSV export.

This is the best place to start if something isn't working as expected. If you contact support, include a screenshot of your Recent Activity — it helps us identify the issue immediately.

Recent Activity log showing filter tabs for All, Sent, Skipped, and Last 24h, with entries for sent auto-replies, cancelled replies where you called back, and skipped entries from the 12-hour limit

To view it: open Zoom → Apps → AutoReply for Zoom Phone → Recent Activity. Need help? Email support@autoreplyzoom.com.

Removing the App

Uninstalling the App

To remove AutoReply for Zoom Phone and delete all associated data:

  1. Go to the Zoom App Marketplace and sign in
  2. Click Manage → Installed Apps
  3. Find AutoReply for Zoom Phone and click Uninstall

Uninstalling immediately and permanently deletes all stored data from our systems, including your account settings, OAuth tokens, and any pending reply records. No data is retained after uninstalling.

Auto-reply activity stops instantly — no further messages will be sent once the app is removed.

If you'd like to reinstall later, simply find the app on the Zoom Marketplace and install it again. You'll start fresh with default settings.