Your patients called. They already know you'll call back.
When you're with a patient, at lunch, or done for the day, AutoReply sends a professional text from your own Zoom Phone number — so patients never feel ignored.
- Free plan — unlimited replies, no credit card
- For your direct Zoom Phone line — not call queues
- Smart delay — cancels if you respond first
Why healthcare providers need auto-reply
Patients expect fast, professional communication. But healthcare providers spend most of their day in appointments, procedures, or consultations — exactly when patients are calling. A missed call with no response creates anxiety, phone tag, and lost trust.
AutoReply bridges that gap by sending an immediate acknowledgment from your own Zoom Phone number. Patients know you received their call and will follow up — without you needing to interrupt your current appointment.
Patients know you'll call back. They stop calling repeatedly, freeing your staff from handling redundant callbacks.
With Pro, patients calling after clinic hours get a professional response with your hours and emergency guidance — no staff required.
Auto-replies don't include patient data — they're a simple acknowledgment. You control the message template entirely.
If you call the patient back before the delay expires, the auto-reply cancels itself. No awkward “sorry I missed you” after you just spoke.
Who it's for
AutoReply works on your individual direct-dial Zoom Phone line — not shared call queues, hunt groups, or automated receptionists. It's designed for healthcare professionals who have their own Zoom Phone number and take direct patient calls:
Zoom's built-in SMS auto-reply vs. AutoReply
Zoom Phone does have a native SMS auto-reply feature as part of the Customer Engagement Pack (~$25/mo add-on), which also includes Team SMS, analytics, and AI conversation summaries. It's a valuable suite for teams that need those capabilities. Zoom's auto-reply is designed for incoming text messages and sends replies instantly.
AutoReply takes a different approach — it adds auto-reply for missed calls and voicemails (free), uses an intelligent delay to avoid sending replies when you've already responded, and offers separate templates per scenario. For a detailed side-by-side comparison, see our Zoom SMS auto-reply comparison.
Key difference
Zoom's built-in auto-reply is designed for call queues and auto receptionists at the organizational level. AutoReply is designed for your individual direct-dial line— the number your patients actually call. They solve different problems, and many providers use both.
Template examples for healthcare
During appointments
“Thank you for calling Dr. Martinez's office. I'm currently with a patient and will return your call as soon as I'm available. If this is a medical emergency, please call 911 or go to your nearest emergency room.”
After clinic hours
“Thank you for calling. Our normal clinic hours are Monday–Friday, 8 AM – 5 PM. I'll return your call on the next business day. For urgent medical needs, please call 911 or visit your nearest ER.”
Therapist / Counselor
“Hi, this is Dr. Chen. I'm currently in session and unable to take calls. I'll return your call during my next available break. If you are in crisis, please contact the 988 Suicide & Crisis Lifeline by calling or texting 988.”
Dental office
“Thanks for calling! I'm currently with a patient. I'll get back to you as soon as possible. If you need to schedule or reschedule an appointment, feel free to text me here. — Dr. Patel's Office”
Get started in under a minute
AutoReply installs directly from the Zoom Marketplace. One click, authorize with Zoom, and it's active on your direct Zoom Phone line immediately. No IT tickets, no admin configuration, no call queue setup. Just open Zoom, go to Apps → AutoReply for Zoom Phone, and customize your message.
Free plan available — no credit card required. Billing handled through Zoom Marketplace.
See how auto-reply helps real estate agents, or learn about after-hours auto-reply best practices. Have questions? Check the FAQ or email support@autoreplyzoom.com.