Support
We're a small team — email us and you'll hear from someone who actually built it.
Email support
For setup help, troubleshooting, or billing questions, reach us at:
support@autoreplyzoom.comWe typically respond within one business day. If reporting a specific issue, please include a screenshot or copy of your Recent Activity log from the app.
Accessing your settings
AutoReply settings live inside the Zoom app — no separate website login needed.
- 1 Open the Zoom desktop app
- 2 Click the Apps tab in the left sidebar
- 3 Select AutoReply for Zoom Phone from your installed apps
- 4 From there you can set business hours, reply templates, delay timing, and more
You can also access your settings directly at arzoom.app/settings.
Check Recent Activity first
The app's Recent Activity log is the fastest way to diagnose any issue. It shows every event AutoReply detected — and for each one, whether a reply was sent, cancelled, or skipped, and why.
To view it, open Zoom → Apps → AutoReply for Zoom Phone → Recent Activity.
If you contact us for support, please include a screenshot or copy of the relevant Recent Activity entries. It helps us identify the issue immediately.
Common troubleshooting steps
AutoReply requires an active Zoom Phone license with SMS texting enabled on your number. These are Zoom account features — AutoReply can't enable them for you. If you're unsure whether your account includes Zoom Phone or SMS, contact Zoom support directly for help purchasing or enabling them.
- Verify your Zoom Phone license is active Confirm the number is SMS-capable. Not all Zoom Phone numbers support SMS by default — check in the Zoom Admin portal under Phone → Phone Numbers. Contact Zoom support if you need to add or enable these.
- Check that SMS is enabled on your number In the Zoom Admin portal, go to Phone → Phone Numbers and confirm SMS is enabled for your number.
- Confirm AutoReply is installed and authorized In Zoom Marketplace, check that AutoReply for Zoom Phone is installed and OAuth authorization is active. If authorization was revoked, re-install the app.
- Check your business hours setting Both Free and Pro can configure business hours. On the Free plan, auto-replies only send during those hours — nothing sends outside them. On Pro, you have the option to enable a separate after-hours template, allowing replies to send outside your set hours as well.
- Check the global pause toggle Open Zoom → Apps → AutoReply for Zoom Phone and confirm the global pause is off. When paused, no replies will send regardless of other settings.
- Auto-reply didn't send — smart cancellation triggered AutoReply cancels the pending reply if you called or texted the contact back during the delay window, or if the caller rang back and you answered. The caller sending additional texts does not cancel the auto-reply — only your own response does. All of this is expected behavior.
- Pro features not working Confirm your templates and keyword/length filters are saved in the AutoReply settings. Also verify your Pro subscription is active in Zoom Marketplace.
Billing and subscription
AutoReply billing is managed entirely through Zoom Marketplace. We do not process payments directly.
- To upgrade, downgrade, or cancel, go to Zoom Marketplace → Manage → Subscriptions
- Pro subscriptions include a 7-day free trial — no charge during the trial period
- For billing disputes or invoice questions, email support@autoreplyzoom.com
More resources
Most common questions are in the FAQ. If you're still stuck, email us — we respond quickly.