Privacy Policy

Last updated: March 25, 2026

Overview

Auto Reply for Zoom ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the AutoReply for Zoom Phone app, our website (autoreplyzoom.com), and any related services (collectively, the "Service").

By using the Service, you acknowledge that we will collect and use your information as described in this Privacy Policy. This Privacy Policy does not extend to any third-party services, including Zoom. We encourage you to review Zoom's own privacy policy for information about how Zoom handles your data.

1. Information We Collect

Information from Zoom OAuth

  • Zoom account information: When you install and authorize AutoReply for Zoom Phone, we receive basic account details from Zoom through Zoom's OAuth authorization process, including your Zoom user ID, display name, email address, and associated Zoom Phone number(s).
  • OAuth tokens: We store the access and refresh tokens issued by Zoom's OAuth system. These tokens are required to call Zoom APIs on your behalf and are stored securely with encryption at rest.

Information You Provide

  • User settings and preferences: Reply templates, delay timing, business hours configuration, keyword and length filters, and global pause status that you configure within the app.
  • Subscription information: If you upgrade to the Pro plan, payment and billing information is collected and processed by Zoom Marketplace — not by Auto Reply for Zoom directly. We receive confirmation of your subscription status but not your payment details.
  • Support communications: If you contact us for support, we retain records of that correspondence to assist you and improve the Service.

Information Collected Automatically

  • Event metadata: Missed call events, voicemail presence indicators, incoming SMS events, and timestamps. This metadata is used for smart cancellation logic, deduplication, and triggering reply decisions. We do not store the content of any calls, voicemails, or SMS messages.
  • Phone numbers: Incoming caller phone numbers and your Zoom Phone number(s), used to send replies and prevent duplicate messages.
  • Usage data: We may collect basic usage information — such as feature usage patterns and error reports — to improve the Service and diagnose issues.
  • Device and browser information: When you access our website, we may collect browser type, operating system, and IP address for security, compatibility, and troubleshooting purposes.

2. Information We Do Not Collect

  • Call recordings or audio content of any kind
  • Voicemail audio content or transcripts
  • The body or content of SMS or MMS messages (we store only the metadata needed for event processing)
  • Payment card numbers, bank account details, or other financial data (all billing is handled by Zoom Marketplace)

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service — including sending SMS replies from your Zoom Phone number
  • Determine when to trigger auto-replies based on missed calls, voicemails, and unanswered SMS events
  • Apply smart delay logic and smart cancellation to suppress replies when appropriate
  • Persist your configuration settings and reply preferences across sessions
  • Process and manage Pro subscriptions in coordination with Zoom Marketplace
  • Respond to support requests and communicate with you about your account
  • Improve the Service and develop new features
  • Detect, prevent, and investigate fraud, abuse, or security incidents
  • Comply with applicable legal obligations

We use your data only to provide and improve the Service. We do not use your data for advertising or marketing to third parties.

4. Information Sharing

We do not sell your personal information. We do not share your personal information with third parties for their own marketing or advertising purposes.

We may share limited information in the following circumstances:

  • Service providers: We may engage trusted third-party service providers to help us operate the Service (such as cloud hosting and infrastructure). These providers are contractually limited to using your data only to provide services on our behalf and may not use it for their own purposes.
  • Zoom: The Service operates within the Zoom platform. Information necessary for the app to function — such as your Zoom user ID and phone number — is exchanged with Zoom in accordance with Zoom's terms and privacy policy.
  • Legal requirements: We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect the rights, safety, or property of Auto Reply for Zoom, our users, or others.
  • Business transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, your information may be transferred as part of the transaction. This Privacy Policy will continue to govern the transferred information, and we will provide notice before your information becomes subject to a materially different privacy policy.

5. Data Storage and Security

Your data is stored in secure cloud infrastructure hosted in the United States. We implement commercially reasonable security measures to protect your information, including:

  • Encryption of data at rest
  • Encrypted data transmission (TLS/SSL) between your devices and our servers
  • Access controls that restrict access to your data to the minimum necessary service processes
  • Minimal data retention — we store only the data required to operate the Service

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of any data.

6. Data Retention and Deletion

We retain your account information, OAuth tokens, and settings for as long as the AutoReply for Zoom Phone app remains installed and authorized on your Zoom account.

When you uninstall or deauthorize the app, Zoom sends us a deauthorization webhook. Upon receiving this notification, we promptly delete your associated account data, tokens, and settings.

Event metadata (such as call event timestamps and phone number records) used for deduplication and cancellation logic is retained for a limited period and then purged automatically.

You may request deletion of your personal data at any time by contacting us at support@autoreplyzoom.com. We will honor deletion requests unless retention is required for legitimate purposes such as fraud prevention or legal compliance.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or request restriction of certain processing of your data
  • Withdraw consent at any time where processing is based on your consent
  • Data portability — receive a copy of your data in a structured, machine-readable format

To exercise any of these rights, contact us at support@autoreplyzoom.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking

Our website (autoreplyzoom.com) may use cookies or similar technologies to improve your browsing experience. You can manage cookie preferences through your browser settings.

We do not use third-party advertising trackers on our website. We may use basic analytics tools to understand site traffic and usage patterns. Any such tools are configured to minimize the collection of personally identifiable information.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete that information. If you believe we may have collected information from a minor, please contact us at support@autoreplyzoom.com.

Your Rights

You have full control over your data. To delete all personal data associated with your account, simply uninstall AutoReply for Zoom from your Zoom Marketplace installed apps. This immediately and permanently deletes all stored data, including your account settings, OAuth tokens, and any pending reply records. No data is retained after uninstalling.

If you have questions about your data, contact us at support@autoreplyzoom.com.

11. No Selling or Advertising

We do not sell, rent, or trade your personal information to third parties. We do not use your data for advertising purposes, and we do not share your data with third-party advertisers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify you by email or through a notice within the Service.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy inquiries within one business day.